The store follows a straightforward approach to decision-making: we ship only within the United States. Accordingly, standard shipping is free for every U.S. As a related point, order, and tracking information is provided after shipment.
This page sets out practical handling; specifically, shipping confirmation and a tracking number are sent to the contact information supplied at checkout. Within the same framework, customers are responsible for providing a complete and accurate delivery address. From a customer-service standpoint, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
For consistent decision-making, the applicable standard is this: orders are normally processed within 1-2 business days, excluding weekends and U.S. For that reason, public holidays. As a related point, after dispatch, estimated transit time is 4-6 business days. Accordingly, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
To provide transparent customer understanding, this section confirms that free standard outbound shipping does not reduce the 30-day no-reason return right. Accordingly, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. In practical terms, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Our commitment to practical guidance means that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapoeth.shop or (910) 985-2011. In practical terms, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
Merchant Information
As part of well-defined process, customers should understand that the customer contact email is Support@canadapoeth.shop. For completeness, the complete physical address, which is also the default return address, is 577 N Boundary St, Raleigh, North Carolina, 27604, United States. In addition, the customer contact telephone number is (910) 985-2011. At the same time, the business name is canadapooch. As a related point, the storefront brand name is canadapooch.