Frequently Asked Questions
Who pays return shipping?
For customer-focused customer understanding, the applicable standard is this: canadapooch pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
When will I receive my refund?
The store follows a well-defined approach to customer understanding: after the return is received, inspected, and approved, the refund is issued to the original payment method within 5-10 business days. In practical terms, the bank or card issuer may require additional posting time.
How long does delivery take?
With well-defined process in mind, our operating rule is that Order processing normally takes 1-2 business days. From a customer-service standpoint, Estimated carrier transit after dispatch is 4-6 business days.
Do you offer free shipping?
The store follows a straightforward approach to guidance: Yes. Consistently with this rule, standard shipping for U.S. In practical terms, orders is free.
How can I contact you?
This page sets out accountable expectations; specifically, Email Support@canadapoeth.shop, call (910) 985-2011, or write to 577 N Boundary St, Raleigh, North Carolina, 27604, United States. Where applicable, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
What products do you offer?
As part of careful customer understanding, customers should understand that we offer dog apparel and outerwear, dog boots and paw protection, harnesses, collars, and leashes, cooling gear, dog life jackets and water-safety gear, dog toys, and pet accessories. Within the same framework, Current availability, product details, options, and prices are shown on each product page.
Can I return or exchange an item without giving a reason?
For a precise account of our decision-making, the relevant position is that Yes. Under this approach, a no-reason return or exchange may be requested within 30 days after delivery.
Which payment methods are accepted?
With careful guidance in mind, our operating rule is that we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Accordingly, Available methods are shown at checkout.
How can I track my order?
For a practical account of our process, the relevant position is that when tracking is available, it is sent using the contact information provided at checkout.
Merchant Information
To provide consistent handling, this section confirms that the customer contact email is Support@canadapoeth.shop. From a customer-service standpoint, the complete physical address, which is also the default return address, is 577 N Boundary St, Raleigh, North Carolina, 27604, United States. Accordingly, the customer contact telephone number is (910) 985-2011. Accordingly, the business name is canadapooch. As a related point, the storefront brand name is canadapooch.