The store follows a precise approach to guidance: we offer a 30-day no-reason return and exchange policy. In practical terms, you may request a return or exchange within 30 days after delivery without having to provide a reason.
The store follows a accessible approach to store practice: returned items should include their components and original packaging when reasonably possible. At the same time, the following are not eligible for no-reason return: customized or personalized goods, clearance or final-sale goods, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods. In practical terms, these exclusions do not limit remedies for defective or nonconforming products or any non-waivable consumer rights.
Our commitment to transparent store practice means that after we receive and inspect the return, we will notify you of the decision. Where applicable, approved refunds are issued to the original payment method within 5-10 business days. In practical terms, a bank or card issuer may require additional time to post the credit.
This page sets out accountable store practice; specifically, the default return address is 577 N Boundary St, Raleigh, North Carolina, 27604, United States. Where applicable, do not send a return until instructions have been provided. Where applicable, for assistance, contact Support@canadapoeth.shop or (910) 985-2011. As a related point, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
As part of reliable expectations, customers should understand that to begin a return or exchange, contact us at Support@canadapoeth.shop before sending the item. For that reason, once approved, canadapooch provides a prepaid return shipping label or an equivalent free return arrangement. For completeness, the merchant pays return shipping for both approved no-reason returns and returns involving damage, defects, quality problems, missing parts, or an incorrect item. Accordingly, items sent without prior authorization may not be accepted.
Merchant Information
As part of customer-focused process, customers should understand that the customer contact email is Support@canadapoeth.shop. For completeness, the complete physical address, which is also the default return address, is 577 N Boundary St, Raleigh, North Carolina, 27604, United States. As a related point, the customer contact telephone number is (910) 985-2011. From a customer-service standpoint, the business name is canadapooch. In practical terms, the storefront brand name is canadapooch.